Customer Empathy Insight Research and Solutions

Wonder what it feels like to be one your customers?

Ask for an Empathy Insight 'taster'

I wonder what it feels like to be one our customersIf you are quite new to Customer Empathy or Personal Service and would like to explore this more, a great way to start our discussion is with a small Empathy Insight taster, from which I can offer you some great informal feedback - simply by assessing a few of your current customer interactions.


Either you can send me a few recordings of typical customer calls or I will call your business and record the calls. Then:

  • I will assess them,
  • walk you through the findings to share initial impressions, including playing some of the calls back to you (over the phone, or in person)
  • and I'll even include a rough guestimate of your current Empathy Rating.

You may be surprised at how much can be gleaned from just a few calls.

All without obligation, of course!

If you'd like to take advantage of this offer, then do let me know.

Marketing News article - a good overview
Customer Empathy?
A natural ability
Empathy Benefits
Free-Range Report
A taster?
Empathy Consulting
About John

What's the quickest, most powerful and cost-effective way to WIN 
Customer Loyalty ?
...capturing the hearts , as well as the minds, of your customers!






"As a result of the economic slowdown, business leaders are focusing on the central role of customer service to simultaneously lower costs and build customer loyalty. The loss of a profitable customer, or a potentially profitable customer, is expensive and preventable."
29th April 2009 Michael Maoz, VP Gartner Inc. PRNewswire









'Customer Fatigue' is getting worse - we customers just won't stand for it when it's wrong, and just because it's 'right' doesn't mean we're going to stay either!



  must know by now that Customer Satisfaction is
NO LONGER enough
... Customers have to love doing business with you!





"The truth of a thing is in the feel of it, not the think of it"
Stanley Kubrick